Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company's future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book. His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you're an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you're negotiating every single day, whether you realise it or not.