New York, 1998, Thanksgiving parade. Kiera Templeton vanishes among the crowd. After a frantic search all over town, someone finds a few tufts of hair next to the little girl's clothing. In 2003, the day Kiera would have turned eight, her parents, Aaron and Grace Templeton, receive a strange package at home, a VHS tape showing one minute of Kiera playing in an unfamiliar room.